1. Our promise
When you’re interacting with an AI system, we tell you.If you ever ask whether you’re dealing with a human or AI, we’ll answer plainly — and you can reach a person anytime.
We don’t use AI to deceive. We don’t make AI pretend to be a specific human to close a sale. And we don’t hide behind a bot when you need real help.
2. Where we use AI
- AI concierge & strategist.The in-app assistant in your Command Center is an AI. It’s labeled as such and can hand off to a human.
- AI support. Some support replies are drafted or resolved by an automated support agent. Those messages say so, and a person will step in if you need one.
- AI-composed outreach. Some of our business-outreach replies are composed with AI. When a reply is sent automatically, it says so, and every message carries a way to opt out.
- Automated audits. Your AI-visibility audit is generated by automated systems that run real queries against AI engines and analyze the results — no human hand-scores every line, though we QA the output.
3. Reaching a human
You can always talk to a person. Reply to any AI message asking for a human, or email support@icarusworks.ai. In the concierge, ask for a human and we’ll escalate.
4. Automated decisions
Our AI produces marketing analysis, recommendations, and support — it does notmake consequential decisions about you as a consumer (such as employment, credit, housing, or insurance eligibility). If that ever changes, we’ll update this disclosure and provide the rights the law requires.
5. Accuracy & limits
AI output can be inaccurate, incomplete, or out of date, and is provided for information only — not legal, financial, or professional advice. Review it before relying on it. We don’t guarantee rankings, AI citations, traffic, or revenue — those depend on third-party engines we don’t control. See our Responsible AI principles and the Terms.
6. Questions
Questions about how we use AI? Email support@icarusworks.ai. Privacy aspects of AI processing are covered in our Privacy Policy.