AI Implementation
AI Win-back Campaigns
Reactivate lost customers who already trust you
The problem
Customers who've bought from you before are 60-70% more likely to buy again — but only if you reach out. Most businesses don't.
Acquiring a new customer costs 5-7x more than reactivating a lapsed one.
What you get
- Lapsed customer identification
- Personalized reactivation sequences
- Incentive delivery and tracking
- Multi-channel outreach
- Reactivation analytics and ROI reporting
How it works
What happens after you say yes
AI identifies customers who haven't purchased in 60-90+ days
Sends personalized reactivation message ("We miss you")
Offers relevant incentive (new service, limited offer, etc.)
Multi-touch: SMS → email → voice
Books appointment or drives purchase
The tech stack
What we use to build it
You don't need accounts with any of these — we handle setup and licensing.
FAQ
Common questions
How far back do we go for lapsed customers?
You define the window. Typical: 90 days for high-frequency businesses (restaurants, gyms), 12-18 months for infrequent ones (dental, legal).
Do we need to offer a discount?
Not necessarily. Many reactivations happen with a simple "we'd love to see you again" + easy booking link. Discounts are optional.
See it by industry
Industry-specific guides
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